 VHP INFOTECH offers a Linux service that is relevant for businesses and enterprises that invested or are planning to invest on Open Source environment. This is comprised of end-to-end services that are imperative to build, deploy and operate complex application servers that need substantial technical and administrative skills. From the planning to the support stages.
VHP INFOTECH has the organization, processes and experienced manpower that are key to a successful roll-out of Open Source technology projects.
Open Source Migration
The rising costs of proprietary technology have had significant impact in the world of corporate computing. CIOs are now giving Open Source Software (OSS) a second glance and most have used these in varying degrees of implementation. Recent years have seen a rising trend in the integration of Linux in the corporate mainstream. While majority have implemented Linux to run non-core systems, such as file, print and Web servers, an increasing number have brought Linux into the Data Center, proof positive that Linux is reaching enterprise levels of acceptance.
However, the adoption of Linux into core operations involves a thorough and in-depth study requiring full executive buy-in. Many factors beyond costs must be considered from the ripple effect of migrating to a new platform of technology - organization and processes, skills of users and IT staff, internal support capability and many others.
The decision to migrate to a Linux environment considers five key decision questions.
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Making a Strategic Decision: Why do I have to Migrate to Linux?
Analyze the Business Requirements: What do I need to migrate to Linux?
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Implement the Solutions: How do I implement a Linux environment?
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Technology Support: How do I maintain the upkeep of my Linux Environment?
IT Support and Consulting
The main service we provide to our customers is general IT support and consulting. We can support almost all computer and IT related systems found in small and medium organizations including Windows, Linux, Solaris, Cisco, network appliances, printers, simple and advanced computer networks etc.
The sort of work that we can do includes:
- Installing computer hardware and software
- Designing and commissioning IT networks
- Analysing and devising solutions to business problems
- Troubleshooting and fault finding
- Assitance with issues like email, websites, spam etc
- Advice on all IT matters
Our support and consulting service is billed in arrears at the end of each month. There is no callout charge during normal business hours (8:30am-5:30pm Mon-Fri) for non emergency work but travel is billed for.
If you sign up for a support contract with us you will be billed for support work at the discount rate, a substantial saving from our normal consulting/support rate.
Support Contracts
Many of our customers choose to have a support contract with us. Our basic support contracts cover system monitoring and guaranteed response times in the event of emergencies.
Each support contract is custom designed to suit the customer’s needs and budget. This is done by ensuring a good understanding of the customer's business, and then using it to identify the most critical IT systems in their operation. In this way customers know they can count on the highest levels of support for the most crucial systems.
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